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Service Centres

The Civic and Municipal Affairs Bureau (IACM) has set up service centres in different districts of Macao since its establishment in January 2002, as service platforms for communication with the public.
 

Office Hours:


Monday to Friday, 9:00 a.m. to 7:00 p.m. (no lunch break, closed on Saturdays, Sundays and public holidays)
 

Scope of Service:

- Enquiry service
- Receipt of complaints and suggestions
- Booking service
- Enrolment and payment
- Distribution of government publicity materials and pamphlets
- Distribution of forms
 

Facilities:


- Public Reception room


Public reception rooms are set up in all service centres to provide a comfortable and confidential setting for residents to express their opinions.
 

- Reading room


A reading room is available at the Toi Sán Service Centre.  In addition to the provision of newspapers and magazines for the public, there is also an information zone where residents can have easy access to information on the internet.​
Receiving residents'  commentsReading room at Toi Sán Service Centre