The Civic and Municipal Affairs Bureau provides the Civic Service Hotline: 2833 7676, with voice message recording system during non-office hours.
Venues for reception
Central District Service Centre:
Avenida da Praia Grande, no. 762-804, China Plaza Building, 2/F, Macau (Tel: 8795-2520 or 8795-2521, fax: 2871-1203)
Toi San Service Centre:
Avenida de Artur Tamagnini Barbosa, no. 127, D. Julieta Nobre da Carvalho Building, Block B, G/F, Macau (Tel: 2823-2660, fax: 2823-3012)
S. Lourenço Service Centre:
Rua de João Lecaros, Complexo Municipal do Mercado de S. Lourenço, 4/F, Macau (Tel: 2893-9006, fax: 2893-9007)
Fai Chi Kei Service Centre:
Rua Nova do Patane, Habitação Social do Fai Chi Kei, Edf. Fai Tat, Bl. II, r/c, lojas G e H, Macau (Tel: 2826-1896 Fax: 2826-0477)
Office hours of the service centres:
Monday to Friday, 9:00 a.m. to 7:00 p.m. (no lunch break, closed on Saturdays, Sundays and public holidays)
Northern District Public Services Centre:
Rua Nova da Areia Preta, no.52, Service Centre of Macao SAR, Macau (Tel: 2847-1366, fax: 2847-2857)
Central District Public Services Centre:
Rotunda de Carlos da Maia, no. 5 e 7, Complexo da Rotunda de Carlos da Maia, 3/F, Macau (Tel: 8291-7233, fax:8291-7236)
Islands District Public Services Centre:
Rua da Ponte Negra, Bairro Social da Taipa, no. 75K, Taipa (Tel: 2882-5252, fax: 2882 -7689）
Office hours of the public services centres:
Monday to Friday, 9:00 a.m. to 6:00 p.m. (no lunch break, closed on Saturdays, Sundays and public holidays)
(1)In addition to our Civic Service Hotline (2833 7676) and e-mail address (firstname.lastname@example.org), residents can come to the above-mentioned venues for making their enquiries, complaints or suggestions; complete a specific form for consultations/complaints/suggestions; or send letter to: Civic and Municipal Affairs Bureau, Avenida de Almeida Ribeiro, No. 163, IACM Building.
(2)We have formulated a performance pledge for public services and have been awarded performance pledge certificates issued by the Public Service Evaluation Committee. Please click “Performance Pledge
” for detailed information.